Printer and photocopier repair
in Bali and Lombok
ASG repairs Kyocera, Epson, and HP business printers and photocopiers in Bali, Lombok, and Labuan Bajo, including ones not rented from ASG. Report the problem on WhatsApp and we guide you remotely first.
ASG repair service at a glance
- Technicians
- 41Bali 27, Lombok 9, and Labuan Bajo 5.
- Technician arrives within
- 3 hoursFor contract clients in Bali, Lombok, and Labuan Bajo, counted from your report during business hours.
- Replacement unit
- Same dayFor rented machines not repaired within 2 hours.
- Brands serviced
- 3 brandsKyocera, HP, and Epson business models.
Updated 29 October 2026
Which one sounds like your situation?
Each situation takes a different route. Pick the closest one.
Your ASG rental machine broke down
Message the hotline number on the machine sticker. The steps are below.
What happens
- No visit fee
- Priority in the queue
- Replacement unit for rented machines
You want to switch vendors
Move to an ASG rental or service contract.
What happens
- Rent a new machine with toner and repairs included
- Or keep your own machine on a service contract
- Your old machine can be traded in
Your own machine, no contract
On-call repair for Kyocera, HP, and Epson business models.
What happens
- Send a photo of the machine and its model
- Cost agreed before any work
- Same day where possible
An older machine that keeps breaking
If a repair isn’t worth it, ASG tells you up front.
What happens
- Over 5 years old and jamming every week
- The repair costs more than half the machine price
- Parts are no longer made
The most common problems, and what to try first
Try these steps first. If it isn’t fixed within 5 minutes, message ASG on WhatsApp.
Paper jamDamp or thick paper, or a torn scrap left inside
Try this first
Open the door the screen points to and pull the paper out along its path. Keep reams somewhere dry and closed. If it jams at the same spot again, report it.
Scans not sendingTo email or a shared folder
Try this first
Check whether the email or folder password changed recently. If it did, let us know. Our technician can reset it remotely.
Toner not recognizedNon-genuine toner or not seated properly
Try this first
Take the toner out and put it back until it clicks. On ASG rental machines, use toner from ASG, because outside toner is often rejected.
Streaks or dirty printsDirty scanner glass or leaking toner
Try this first
If the streaks only appear when copying, wipe the scanner glass and the thin glass strip beside it with a dry cloth. If they also appear when printing from a computer, report it.
Laptop can’t printDifferent network or an old driver
Try this first
Make sure the laptop is on the same Wi-Fi as the machine, then switch the machine off and on. After a new laptop or a Windows update, the driver usually needs reinstalling.
An error code appearsOn the machine screen
Try this first
Take a photo of the screen and send it on WhatsApp. Don’t keep switching the machine off and on. The error code tells the technician which parts to bring.
Contract or on-call repair, what is the difference?
Contract clients: rental, Annual Service Contract, ASG Total Maintenance, or Charge Per Click.
| Contract | On call | |
|---|---|---|
| Technician arrives | Within 3 hours | Same day where possible |
| Priority in the queue | Yes | No |
| Visit fee included | Yes | No |
| Replacement unit | Yes | No |
| Routine monthly maintenance | Yes | No |
Full terms are on the 3-hour guarantee page.
Machine acting up?
Send us a photo of the screen.
A photo of the screen or the error code helps the technician bring the right parts.
Report a faultHow to report a fault
- Send a WhatsAppInclude a photo of the screen or the error code and the machine location.
- Remote helpBy chat or video call.
- Technician arrivesWithin 3 hours for contract clients.
- Replacement unitFor rented machines not fixed within 2 hours.
FAQ:
printer repair
All FAQs How fast does an ASG technician come when a printer breaks?
Report the fault to ASG on WhatsApp.
An ASG technician guides you remotely first, and many problems are fixed right there.
If not, contract clients (rental, Annual Service Contract, ASG Total Maintenance, and Charge Per Click) in Bali, Lombok, and Labuan Bajo get a technician within 3 hours of reporting, during business hours.
On-call repairs without a contract have no guaranteed time, but ASG aims for the same day.
What if it breaks outside business hours?
ASG takes reports on WhatsApp at any time.
If it’s urgent, say month-end closing or a stopped cashier or front office, we still send the area technician.
The 3-hour guarantee runs from the time you report, during business hours only: Monday to Friday 8:30 am to 5:30 pm and Saturday until 12:30 pm.
Can you repair a printer not rented from ASG?
Yes, ASG repairs Kyocera, HP, and Epson business models (WF-C, WF-M, EM-C, AM-C), on call or under a service contract. On-call repairs have a call-out fee and a repair fee. See repair for machines you own.
Is damage from misuse covered?
Damage from misuse, such as forcing the machine open or paper clips inside, is charged separately. Normal wear and tear is covered by the rental.
Do you repair home printers?
ASG focuses on office printers and photocopiers: Kyocera, HP, and Epson business models (WF-C, WF-M, EM-C, AM-C). Home printers such as the Epson L series are not covered, and a general printer repair shop is usually faster and cheaper for those.
Can you help remotely?
Yes, ASG helps remotely with settings problems such as scan to email failing or a laptop not finding the printer. A technician guides you on a WhatsApp video call, so you don’t have to wait for a visit.
Are contract machines maintained routinely?
Yes, ASG maintains machines routinely on every contract type.
Each month the technician empties the waste toner, cleans the machine and scanner glass, and checks the parts that cause most trouble: paper feed rollers, drum, developer, and fuser.
On inkjet printers, the print head is calibrated and checked for clogs.
Do you keep a service record?
ASG logs every visit against the machine serial number. The technician prints the machine status page before and after the repair, and you sign it as proof. Repair photos are available from the ASG technician on request.
Machine down today? Send a WhatsApp and we’ll check it first.
Our team is here to help Monday to Friday, 8:30 am to 5:30 pm, and Saturday until 12:30 pm (WITA, GMT+8).