Kyocera, HP, and Epson
copier repair in Bali
ASG technicians repair office photocopiers and printers you own, Kyocera, HP, or Epson business models, in Bali and Lombok. The cost is given after the check, before any work starts.
Repair for your own machine at a glance
- Brands serviced
- 3 brandsKyocera, HP, and Epson business models.
- Inspection fee
- From Rp 375kRp 375k at the ASG office. A technician on site costs Rp 400k (under 25 km) or Rp 425k (over 25 km). Excluding tax.
- On-call repair
- Same daySame day where possible. Contract clients are served first.
- With a service contract
- 3 hoursA technician arrives within 3 hours of your report, in Bali, Lombok, and Labuan Bajo.
Updated 29 October 2026
Choose how you want it serviced
On-call repair suits machines that rarely break. Machines used every day are safer on a contract, and a technician checks the machine before the contract.
On-call repair
Pay per visit, no guaranteed time.
Best for
- The machine rarely breaks
- You don’t want a contract
- Same-day scheduling is enough
Call-out fee + repair fee, agreed before any work.
Ask on WhatsAppAnnual Service Contract
A year of technician service. 3-hour guarantee.
Best for
- The machine is used every day
- You want regular maintenance, not repairs only after a breakdown
One yearly fee for repairs and maintenance. Toner and parts are bought from ASG.
Ask on WhatsAppASG Total Maintenance
One monthly fee. 3-hour guarantee.
Best for
- You own the machine but have no staff to look after it
- You want one bill for repairs, toner, and parts
Covers a print quota, toner, parts, repairs, and a replacement machine. Pages over the quota are charged per page.
Ask on WhatsAppCharge Per Click
Pay per page. 3-hour guarantee.
Best for
- You print a lot and the volume changes month to month
- You want to pay for what you use
Billed at month end by pages printed, including toner, parts, and repairs. No replacement machine.
Ask on WhatsAppBrands and ranges covered
Kyocera
ECOSYS and TASKalfaPhotocopiers and office printers, A4 to A3, including ECOSYS M2535dn, TASKalfa 2551 and 3010, FS-C8525, and FS-6530.
HP
Office laserOffice laser printers and multifunction machines, series 426, 428, 4001, 4003, 4102, and 4103.
Epson
Business rangeBusiness printers: WorkForce WF-C and WF-M, EM-C, and AM-C.
Not covered: small home inkjets (such as the Epson L series or HP DeskJet) and plotters. Other brands: ask on WhatsApp.
Symptoms by brand and their usual cause
The faults ASG technicians find most often. From a photo of the screen, the cause is usually clear before the technician sets off.
Kyocera"C" codes and a call-for-service message
A fault in the fuser, drum, or motor. It needs a technician, so don’t keep forcing a restart.
KyoceraAsks for new toner right after a change
Non-genuine toner or the chip isn’t being read.
HPPaper keeps jamming at the back
The fuser film has worn out.
HPError 49 or 79
A firmware fault or a corrupt print file. Often fixed remotely.
EpsonMissing or patchy colors
The print head is clogged from not being used enough.
EpsonMaintenance box full message
The waste ink box needs replacing.
If a repair isn’t worth it, the ASG technician tells you up front. An old machine can be traded in for a new rental.
Send a photo of the machine
for a first check.
From a photo of the screen and the model, the cause is usually clear before the technician sets off.
Send a photo and modelHow to request a repair
- Send a photo and the modelA photo of the machine, the model label, and the error screen on WhatsApp, plus the location.
- SchedulingOn-call repairs the same day where possible. Contract clients come first.
- Check and costThe technician tells you the repair and parts cost before starting.
- Work starts once you agreeMost repairs are done on site. Major faults are repaired at the ASG office.
FAQ: repair for
machines you own
All FAQs Can ASG repair a printer that isn’t rented from ASG?
Yes, ASG repairs Kyocera, HP, and Epson business models you own in Bali and Lombok.
There are two ways: on-call repair when you need it, or a service contract for the 3-hour guarantee. If the machine is too old, it can be traded in for a new rental.
Which brands can you repair?
ASG repairs Kyocera, HP, and Epson business models (WF-C, WF-M, EM-C, AM-C). For other brands, ask us on WhatsApp first.
Does the 3-hour guarantee apply to machines I own?
ASG's 3-hour guarantee covers your own machine if it’s on an Annual Service Contract, ASG Total Maintenance, or Charge Per Click, in Bali, Lombok, and Labuan Bajo during business hours.
The clock starts when you report, and ASG guides you on WhatsApp first. On-call repairs without a contract have no guaranteed time, but ASG aims for the same day.
How much does a repair cost at ASG?
ASG’s check fee starts at Rp 150,000 for machines bought from ASG, depending on distance from the ASG office.
For machines bought elsewhere, the check costs Rp 375,000 at the ASG office, or Rp 400,000 to Rp 425,000 for a technician on site. Check fees exclude tax.
The repair fee depends on the fault and the parts, and is given after the check, before any work. Send the brand and model on WhatsApp first.
Is it repaired on site or taken away?
ASG repairs most machines on site. Major faults are repaired at the ASG office, so the whole machine can be checked and other problems caught at the same time.
Are the parts genuine?
ASG uses genuine parts, or equivalents that are disclosed before fitting.
Is there a warranty after the repair?
ASG gives a warranty on the parts it replaces, and the period is written on the service note.
When is a machine not worth repairing?
ASG suggests a trade-in when the machine is over 5 years old and jams often, the repair costs more than half the machine price, or parts are no longer made.
Fix one part and another often follows. The old machine can count toward a trade-in for a new rental.
Trouble with a machine you own? Send us a photo and the model.
Our team is here to help Monday to Friday, 8:30 am to 5:30 pm, and Saturday until 12:30 pm (WITA, GMT+8).